Voice
Inbound & outbound calls, callback : Voice, a plural medium
Voice
Voice remains the preferred channel for interactions and a lever for building customer loyalty. Kiamo allows you to manage all types of (...)
ALL YOUR INTERACTIONS in a single application
Centralize all your contact channels in a single interface, giving your teams a 360° view for smooth, omnichannel interaction management. Ensure a consistent user experience while optimizing efficiency and customer satisfaction.
Your customers are demanding make sure you find them across all channels
Improve the consistency and efficiency of your customer interactions by providing your advisors, supervisors and administrators with :
- A single customer interaction distribution engine
- Similar routing rules across all media
- An omnichannel view of interactions
- Media blending to easily move from one channel to another
- The ability to link interactions within the same file
- Customer identification (via CRM) across all channels
Inbound and spontaneous emails : Traceability and efficiency
Streamline email processing by choosing centralization and automatic distribution in Kiamo. And save a lot of time.
Text messages and Messaging
Text messages & Messaging : user-friendliness and flexibility
Text messages and Messaging
Communicate live with your customers via text messages and instant messaging applications. To simplify messaging management, Kiamo consolidates all messages from a (...)
Bots
Bots : Automation & Efficiency
Bots
Callbot, Chatbot or emailbots are well designed to respond to simple or recurring enquiries. In more complex cases, they ensure an optimized (...)
Visual assistance
Visual assistance : proximity and responsiveness
Visual assistance
Video assistance, the essential tool for resolving your customers’ complex problems more effectively. Handling breakdowns, emergencies, filling claims… It’s easy to humanize (...)
Live Chat
Live Chat, Web Chat: Engage your visitors in real time
Live Chat
Live Chat, Web Chat, Chat — whatever you call it;start the conversation with your customers directly from your websiteand interact with them (...)
Task management
Task, document or mail management : centralization and fluidity
Task management
Let Kiamo manage all your workflows ! Thanks to its generic and native omnichannel design, Kiamo makes it possible to distribute any (...)
